Refund policy

Returns & Refunds

(Applies to products purchased on www.SuomyHelmetsUSA.com)

Return for Warranty:
If you feel that you have received a defective product, please contact us by e-mail.  We may send replacement parts at no charge, or we may request that you return your product for inspection and determination.  If a product appears to be defective, we will send you a label for free return shipping.  Any item deemed to be defective will be repaired or replaced at our discretion.  See our Warranty under INFO.

--------------------------------------------

Return for Refund or Exchange:
If dissatisfied for any reason, you may return your product within 30 days of purchase for a refund or exchange.

Your item must be:

• Pre-Authorized by e-mail request.
• Unused and in the same condition that you received it.
• In the original packaging with a protective over box.
• Box clearly marked with our Return Authorization number.

See our return address below.

You will be responsible for paying for return shipping costs.  We will pay shipping back to you on items returned for exchange.

A refund may be denied or limited (restock fee applied) if your item:

• Is returned more than 30 days after purchase.
• Has obvious signs of use.
• Is not in its original condition and in original packaging.
• Is damaged or missing parts for reasons out of our control.

Refund Time Frame:
Once your return is received, it will be inspected and a refund will be approved or denied.  You will be notified by e-mail when a determination has been made.

Please allow 14 days from our receipt of your return for this determination and/or refund.

If approved, a refund will automatically be applied to your credit card or original payment method.

There is often 1-2 days of processing time before an issued refund is posted to your credit card or bank account. 

Please contact contact us at nexx@vleinc.com with any questions regarding your return.

Closeout Items:
We reserve the right to refuse returns on Closeout Items purchased more than 30 days ago.

Return Address:
Van Leeuwen Enterprises, Inc.
DBA Suomy North America
13275 Paxton St
Pacoima, CA  91331

If you are shipping an item over $100, you should consider using a trackable shipping service and purchasing shipping insurance.  We can not issue credit for items that we don't receive.

--------------------------------------------